Where Compassion Meets Calling: Career Growth at ViaQuest Hospice

Working in hospice care is more than a job; it’s a calling. It requires a unique blend of clinical skill, emotional intelligence, and profound compassion. At ViaQuest Hospice, we believe that nurturing the careers of our team members is essential to fulfilling this calling. In an industry facing significant staffing shortages, our commitment is not just to recruit, but to cultivate long-term, meaningful careers where every professional can grow, lead, and thrive.

A career in hospice should be a journey of continuous learning and advancement, not a static role. We have built a culture centered on professional development, creating clear and accessible pathways for every team member. This article explores how ViaQuest invests in its people, from mentorship and education to specialized training and leadership opportunities.

Building Your Career from Day One: Clear Pathways for Growth

We believe in the power of potential. That’s why we’ve embraced a “grow your own” philosophy, creating structured pathways for advancement. This model focuses on identifying talent and passion within our team and providing the resources needed to move forward. For a dedicated Hospice Aide, this could mean a fully supported journey to becoming a Licensed Practical Nurse (LPN) or Registered Nurse (RN). For an experienced RN, it could be the transition into a clinical leadership or case management role.

This approach is a cornerstone of building a loyal, highly skilled workforce. By offering tuition reimbursement, flexible scheduling, and clear clinical ladders, we empower our team to set and achieve their professional goals within the ViaQuest family. Our commitment is to ensure that every employee sees a viable, long-term future with us, progressing from the bedside to broader leadership roles if they choose.

Investing in Expertise: Education and Specialization

As the needs of hospice patients become more complex, specialized knowledge is more critical than ever. ViaQuest actively supports and funds advanced education and certification, empowering our clinicians to become experts in their field. We provide assistance for continuing education and encourage our nurses to achieve credentials like the Certified Hospice and Palliative Nurse (CHPN).

The Hospice and Palliative Nurses Association highlights that certification validates a nurse’s expertise and commitment to quality care, leading to better patient outcomes. We also foster growth in specialized roles, including wound care, pain management, and providing dedicated care for specific populations like veterans or individuals with dementia. This focus on specialization ensures our team can meet the unique needs of every patient and family with confidence and skill.

Leadership and Mentorship: Guiding the Next Generation

Great care is delivered by teams who feel seen, heard, and supported. Industry research consistently shows that supportive management and a positive work culture are top drivers of employee retention. At ViaQuest, we cultivate this environment through robust mentorship and preceptorship programs. New team members are paired with experienced colleagues who provide guidance, share knowledge, and offer encouragement.

We also invest in formal leadership development programs designed to equip our clinical experts with the skills needed to manage and inspire teams. This creates a pathway from clinical practice to operational leadership, ensuring our managers truly understand the challenges and rewards of frontline hospice work. By fostering strong leaders, we build a resilient culture where every team member feels valued and empowered to do their best work.

A Sustainable Calling, Not Just a Job

The emotional demands of hospice care require a workplace that actively prevents burnout and promotes well-being. At ViaQuest, we understand that work-life balance isn’t a perk; it’s a necessity. We strive to create a sustainable environment where our team can build a long and fulfilling career without sacrificing their own health and happiness.

Ultimately, people stay in hospice care when they feel connected to a mission that matters. We believe that by doubling down on our mission of compassionate, patient-centered care and investing deeply in the people who deliver it, we create more than jobs—we build careers where compassion and calling meet.

While this article highlights our commitment to our team, our central focus is always on the families we serve. If you or a loved one are navigating end-of-life decisions and seeking compassionate support, our team is here to guide you. To learn more, please call ViaQuest Hospice at 855.289.1722.

You can also download our Complete Guide to Hospice Care for comprehensive information about the services and support available.

Ready to join a team that invests in you? Apply online at viaquesthospice.com/careers or sign up for our Talent Network newsletter to stay informed about future opportunities.


Key Takeaways

  • ViaQuest provides structured career pathways, supporting team members in advancing from roles like Hospice Aide to licensed nurse or clinical leader.
  • We invest heavily in professional development through tuition reimbursement, continuing education, and funding for advanced certifications like the CHPN.
  • A culture of supportive leadership and mentorship is central to our high retention, ensuring every employee feels valued and has the guidance to succeed.

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Gifts in Kind

Your in-kind donations provide direct comfort to our patients and support to their families. We gratefully accept items such as comfort blankets, pillows, medical equipment, books, puzzles, and other items that bring joy and comfort during difficult times. Contact us to learn about our current needs and donation guidelines.

Mail a Check

Prefer to give by check? Mail your donation directly to our foundation office. Your contribution will be processed securely and put to immediate use supporting our patients and families. Every check, regardless of size, represents your commitment to compassionate end-of-life care in our community.

Mail donations to:
ViaQuest Foundation
525 Metro Place N, Dublin OH 43017

Kroger Community Rewards Program

Support ViaQuest Hospice every time you shop at Kroger with no additional cost to you. Simply link your Kroger Plus Card to our organization, and a percentage of your eligible purchases will be donated to support our hospice services. It’s an easy way to make a difference while taking care of your everyday needs.

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Make an immediate impact with a secure online donation through PayPal. Your contribution directly supports our mission to provide compassionate hospice care to families in their time of greatest need. Every dollar helps us deliver comfort, dignity, and peace during life’s most precious moments.

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General Inpatient Care (GIP)

 Covered by Medicare, Medicaid, and many private insurance plans, this level involves moving you to a contracted hospital, hospice house, inpatient unit, or specialized nursing facility bed. This is used for acute symptom management that cannot be effectively achieved in your home setting, with treatment strictly focused on symptoms related to your hospice diagnosis, demonstrating our determination in ensuring optimal comfort and peaceful transitions.

Inpatient Respite Care (IRC)

Provided at a contracted nursing facility for up to five days, Inpatient Respite Care offers temporary relief for your primary caregiver—giving them the rest they need while ensuring you receive continuous expert hospice care. This level of care offers pure relief and peace of mind for families.

Continuous Home Care (CHC)

When a patient experiences a period of crisis with severe symptoms (such as uncontrolled pain or acute shortness of breath), Continuous Home Care can be provided. This involves a higher level of skilled nursing care delivered continuously in the home for a short period (typically 8-24 hours per day) until the crisis is resolved, showcasing our team’s resolute commitment and dedication to restoring comfort and stability.

Routine Home Care (RHC)

This is the most common level of hospice care, provided in the patient’s chosen residence—your own home, a nursing facility, an assisted living facility, or a hospice house. It includes intermittent visits from our hospice team (nurses, aides, social workers, chaplains, volunteers) to provide symptom management, personal care, emotional support, and education for caregivers, delivered with gentle guidance and a focus on maximizing daily comfort and quality of life in familiar surroundings.