Your Circle of Care: Meet the ViaQuest Hospice Team Supporting Your Family

Facing a serious illness can bring a whirlwind of emotions and questions. As your family navigates this challenging time, knowing you have a dedicated, compassionate team by your side can bring immense comfort. At ViaQuest Hospice, we believe in providing a holistic “Circle of Care,” ensuring every aspect of your loved one’s well-being—and your family’s—is addressed with dignity and understanding.

Hospice care isn’t just about managing physical symptoms; it’s about supporting the whole person and their family through a complex journey. This comprehensive approach is made possible by our interdisciplinary team, a group of diverse professionals working together to create a personalized care plan. Let’s explore who makes up this essential team and how they work in harmony to support you.

The Interdisciplinary Team Explained

The interdisciplinary team (IDT) is the heart of hospice care, a legally mandated structure designed to provide comprehensive support that addresses not only physical needs but also emotional, social, and spiritual well-being. This collaborative model is central to the hospice philosophy, ensuring that patients and their families receive coordinated care tailored to their unique situation. Recent analyses emphasize the IDT’s crucial role in enhancing patient quality of life and providing robust support for family caregivers through a well-coordinated care plan (Hospice News, 2024).

Meet Your Circle of Care: Key Roles in Detail

Each member of the ViaQuest Hospice team brings a unique set of skills and a shared commitment to compassionate care. Together, they form a seamless network of support around you and your loved one.

Registered Nurses (RNs)

Our registered nurses are often the primary case managers, providing direct patient care, expertly managing pain and other symptoms, and educating both patients and families about the care process. They are your main point of contact for medical needs and ensure the care plan is carried out effectively.

Physicians (MDs)

ViaQuest’s physicians oversee the medical aspects of care, working closely with the patient’s attending physician. They certify terminal illness, prescribe necessary medications, and ensure all medical interventions align with the patients’ goals for comfort and quality of life.

Certified Nursing Assistants (Aides)

Certified Nursing Assistants provide essential personal care, assisting with daily living activities such as bathing, dressing, and mobility. Their gentle touch and compassionate presence significantly contribute to a patient’s comfort, dignity, and overall well-being. They often become cherished companions, bringing warmth and support into the home.

Social Workers

Hospice social workers offer invaluable psychosocial support, counseling, and help navigating complex emotional and practical challenges. They assist with advance care planning, connect families with community resources, and provide a listening ear for the emotional burdens that can arise during this time. They are pivotal in supporting families through their journey (National Hospice and Palliative Care Organization – NHPCO, 2023).

Chaplains/Spiritual Counselors

Our chaplains and spiritual counselors provide support tailored to your loved one’s beliefs and preferences. They offer comfort and guidance and can facilitate end-of-life rituals, respecting all faiths and no faith. Their presence brings a sense of peace and helps address spiritual questions and needs.

Trained Volunteers

ViaQuest’s dedicated volunteers offer companionship, practical assistance, and much-needed respite for caregivers. Whether it’s reading aloud, running errands, or simply being a comforting presence, volunteers extend the hospice team’s compassionate reach into your home.

Bereavement Counselors

Grief is a natural part of this journey, both before and after a loss. Our bereavement counselors provide emotional support and guidance to families, emphasizing healthy grief processing and coping strategies. This support extends well beyond the patient’s passing, helping families navigate their path to healing (NHPCO, 2023).

Seamless Support: How Coordination Ensures Continuity of Care

The true strength of the ViaQuest Hospice team lies in its seamless coordination. Effective communication and collaboration among all IDT members are critical for ensuring continuity of care. This prevents fragmented services and allows the care plan to adapt swiftly to evolving patient needs. Our team regularly communicates and reviews each patient’s progress, adjusting care as necessary to provide the most comfort and support.

We leverage modern approaches, including integrated electronic health records (EHRs), to enhance this coordination. This means everyone involved in your loved one’s care has access to the most up-to-date information, ensuring consistent and responsive support (Health Affairs, 2023).

Your Family’s Role in the Circle

At ViaQuest Hospice, families are not just recipients of care; they are integral participants in our Circle of Care. We empower families through education, open communication, and shared decision-making. You will receive regular updates, be involved in care planning, and have access to our full range of support services. This engagement improves family satisfaction and helps reduce caregiver burden, ensuring that every moment matters for everyone involved (Journal of Pain and Symptom Management, 2024).

Understanding and interacting with the hospice team means knowing what to expect: compassionate listening, clear communication, and a commitment to honoring your loved one’s wishes while supporting your family’s needs.

Choosing hospice care means choosing a comprehensive circle of support designed to bring comfort, dignity, and peace. The ViaQuest Hospice team is ready to walk alongside your family, providing expert care and unwavering compassion every step of the way. We believe in empowering you with knowledge and support, ensuring you never feel alone on this journey.

For more information about how our interdisciplinary team can provide comfort and support to your loved one and family, please reach out to us today. You can contact us directly at 855.289.1722, or download our Complete Guide to Hospice Care for a comprehensive overview of our services and how our team works together for you.

Key Takeaways

  • Hospice care is delivered by an interdisciplinary team (IDT) that addresses physical, emotional, social, and spiritual needs.
  • Key team members include RNs, MDs, Aides, Social Workers, Chaplains, Volunteers, and Bereavement Counselors, each with a specialized role.
  • Effective coordination and communication among team members ensure seamless, continuous, and personalized care for patients and their families.

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Gifts in Kind

Your in-kind donations provide direct comfort to our patients and support to their families. We gratefully accept items such as comfort blankets, pillows, medical equipment, books, puzzles, and other items that bring joy and comfort during difficult times. Contact us to learn about our current needs and donation guidelines.

Mail a Check

Prefer to give by check? Mail your donation directly to our foundation office. Your contribution will be processed securely and put to immediate use supporting our patients and families. Every check, regardless of size, represents your commitment to compassionate end-of-life care in our community.

Mail donations to:
ViaQuest Foundation
525 Metro Place N, Dublin OH 43017

Kroger Community Rewards Program

Support ViaQuest Hospice every time you shop at Kroger with no additional cost to you. Simply link your Kroger Plus Card to our organization, and a percentage of your eligible purchases will be donated to support our hospice services. It’s an easy way to make a difference while taking care of your everyday needs.

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General Inpatient Care (GIP)

 Covered by Medicare, Medicaid, and many private insurance plans, this level involves moving you to a contracted hospital, hospice house, inpatient unit, or specialized nursing facility bed. This is used for acute symptom management that cannot be effectively achieved in your home setting, with treatment strictly focused on symptoms related to your hospice diagnosis, demonstrating our determination in ensuring optimal comfort and peaceful transitions.

Inpatient Respite Care (IRC)

Provided at a contracted nursing facility for up to five days, Inpatient Respite Care offers temporary relief for your primary caregiver—giving them the rest they need while ensuring you receive continuous expert hospice care. This level of care offers pure relief and peace of mind for families.

Continuous Home Care (CHC)

When a patient experiences a period of crisis with severe symptoms (such as uncontrolled pain or acute shortness of breath), Continuous Home Care can be provided. This involves a higher level of skilled nursing care delivered continuously in the home for a short period (typically 8-24 hours per day) until the crisis is resolved, showcasing our team’s resolute commitment and dedication to restoring comfort and stability.

Routine Home Care (RHC)

This is the most common level of hospice care, provided in the patient’s chosen residence—your own home, a nursing facility, an assisted living facility, or a hospice house. It includes intermittent visits from our hospice team (nurses, aides, social workers, chaplains, volunteers) to provide symptom management, personal care, emotional support, and education for caregivers, delivered with gentle guidance and a focus on maximizing daily comfort and quality of life in familiar surroundings.